As we all know, managing and maintaining a residential communities in stratified properties like flats, apartments or condominiums that consist of hundreds to thousands of units / families from various nationalities, professions, races and cultures is a daunting task.
Countless news had been reported about dissatisfaction of the resident community with the management committees (MC) and management agents (MA) tasked with this role.
ISO 9001 Quality Management System is developed to be applicable to any scope of application and is always an option to be considered by processes that required a system to control when a task involves more than 1 person like the MC or MA of a stratified property.
The standards give a framework of what constitutes a quality management system that can be based on for ensuring processes are effectively implemented.
In view of this, Perbadanan Pengurusan Rumah Pangsa Orkid’s (PPRPO) Residential Committee has decided to establish, implement and maintain its management system in accordance with the ISO 9001:2008 requirements.
In January 2014, PPRPO became the first residential committee certified to ISO 9001:2008 in Malaysia according to the Commissioner of Buildings (COB) as reported in some local Chinese dailies.
Significant improvements were observed from its implementation of the ISO 9001 Quality Management System which helped the committee to ensure compliance with Act 318 Strata Titles Act 1985, transparency in its activities to the residents and much better management of the flat. This success story has put PPRPO under the spotlight and draw eyes from other residential committees, as well as the tremendous interests showed from the municipal council who organized other residential committees to visit PPRPO and learn from their success story.
DQS is the ISO 9001 Quality Management System Certification Partner of PPRPO and is pleased that from the implementation of the ISO 9001 Quality Management System and the value adding audits that was carried out by our team of competent and qualified auditors, some whom are also themselves residents of stratified properties, the objective of PPRPO to pursue certification to demonstrate the commitment of the MC to the residents is achieved with this certification recognition that had set the benchmark for other MCs of stratified properties to follow. We believe all stakeholders of a stratified property e.g. MC, MA and most of all, the maintenance fee paying residents benefits much from this implementation and certification.
Congratulation to PPRPO Committee that had put on a lot of effort and commitment to obtain the certification and congratulations also to the residents of PPRPO for having a committee that understands the need to serve your interest tasked to them for Residential Maintenance Services that meet international standard of ISO 9001:2008.
Grateful & joyful moments after one long year of hard works – (Start from left) Mr. Lawrence Chiong Sheng Fan (PPRPO Legal Advisor) , Mr. Soong Keng Vee (DQS Certification Malayisa Country Business Development Manager), YB Khoo Soon Seng, Mr. Kho Ah Thiam (Chairman of PPRPO), Mr. Ng Yew Aik (PPRPO Advisor), Mr. Lim Kok Thye (PPRPO Quality Management Representative)
Left : Headline from Sin Chew – the 1st Flat Committee Certified to ISO 9001:2008
Right: Headline from China Press – JB Municipal council exploring the possibility to implement ISO 9001:2008 to manage flats during the visit to PPRPO.