As the central nodes in our transportation networks, airports have a considerable environmental impact. The GC-Mark is a seal of recognition for airports that have implemented an effective environmental policy to monitor environmental impact. As the first airport in the world, Athens International Airport has now obtained the “Green Airport” label. …

Many researchers look into the importance of customer satisfaction. Kotler defined satisfaction as “a person’s feeling of pleasure or disappointment resulting from comparing a product’s or service’s perceived performance (or outcome) in relation to his or her expectation”. Satisfaction can be associated with feelings of …

The ISO/TS 16949:2009 standard defines the quality management system requirements for all automotive-related products in automotive industry. The standard is applicable to sites of the organization where customer specified parts, for production and/or service, are manufactured whereas the ISO 14001:2004 standard specifies requirements for an environmental …

The implementation of the ISO 9001:2008 Quality Management System requires full commitment from Top Management to Production Operators so as to drive the organization to achieve planned results towards customer satisfaction and continual improvement. However, it is always a misleading perception that environmental aspect has to be sacrificed in order …

Pioneer Technology (M) Sdn. Bhd. is a customer-oriented company who expertise in audio and visual products. The Sales Division of Pioneer Technology, who focuses on after sales services, emphasizes in always striving for improvement in their expertise to serve better their customers. In many of their initiatives, Pioneer Sales Division acknowledged …

With increasingly demand of various certification schemes in Vietnam, DQS has opened up an office in Hanoi, the capital of Vietnam to serve it client here. Local auditors are trained in according to various standards which included ISO9001, ISO14001, BS OSH18001, Haccp, ISO/TS16949 and etc in order to meet high expectation from local customer. We are …