EuRA is an industry body for Relocation Professionals in both Europe and Worldwide. Relocation Service Providers who are members of EuRA are required to abide by EuRA’s Rules of Conduct. EuRA Quality Seal (EuRA QS) is a standard specially developed for the relocation industry by European Relocation Association (EuRA) which has a membership of over 350 members worldwide.
Pathfinder Relocation Services Sdn. Bhd. (P.R.S) under the leadership of their Director, Triona Chelliah recently underwent the re-certification of EuRA QS which is done every 2 years having been certified since 2009 to 2011. The process was successfully carried out in 2 stages with an off-site assessment of the related EuRA QS documentations and an on-site assessment of the EuRA QS implementation by the Lead Auditor from DQS.
Assessment covering all the aspects of EuRA QS which consisted of compliance in the areas of company Mission, Quality Policy, Objectives, KPIs, Management Responsibilities and Leadership with focus on policy of Corporate Social Responsibility (CSR), Health and Safety, Anti Corruption/Anti Fraud, Environmental Management, Business Continuity Plan (BCP) and Emergencies, EuRA Policy expectation as well as Client/Customer Satisfaction and Complaint Management etc was reviewed and the conclusion resulted in the successful re-certification of P.R.S.
DQS is able to offer the EuRA QS assessment and certification service with auditors based in the country that DQS is present and this includes Malaysia. Jenn Goh, Quality Manager of P.R.S had this to say after the assessment “The idea of having a local auditor certainly helps us to reduce cost and the auditor had indeed thoroughly gone through our process”.
The team of P. R. S. consists of (back from left) Denise, Sally, Joelle, Raymond and Michael; Jenn (front from left); Triona and Mei Leng.