Customer Satisfaction

Customer Satisfaction

Many researchers look into the importance of customer satisfaction. Kotler defined satisfaction as “a person’s feeling of pleasure or disappointment resulting from comparing a product’s or service’s perceived performance (or outcome) in relation to his or her expectation”. Satisfaction can be associated with feelings of acceptance, happiness, relief, excitement and delight.

If you are experiencing unsatisfactory services with your present certification body, call us today at +603 3342 3259 or email us at info@dqs.com.my, we make every effort to ensure that your transfer process will be a seamless transition for your organization. Following is one of the many cases of delighted customers that had transferred to DQS as their certification partner.

customer_satisfaction_largeGroup photo of Ban Seng Lee Industries management team with DQS staff during certificate presentation of ISO9001 & ISO14001