Customer satisfaction is a measure of how product and services supplied by a company meets or exceeds customers' expectation. It is a win win situation if customer satisfied with our product and services while the chances of continues business with the customer is respectively increased.

There is always a key of success that helps us to achieve the dream and Sitges Enginering Sdn. Bhd. has successfully achieve their target to be certified to the ISO 9001:2000 Standard which has become one of the pre-requisite to be even considered as a potential suppliers to some customers. With the certification from DQS, we believe that Sitges Engineering Sdn. Bhd. will be able to increase their customer base while maintaining the current customers with their commitment to continually improve their Quality Management System and its processes. Process approach auditing techniques deployed by DQS auditors assures value-added input for Sitges Engineering Sdn. Bhd. to focus on customer satisfaction and improving effectiveness of their Quality Management System to set them apart from their competitors.